POPIA · Privacy

Privacy Policy

Last updated: 10 June 2026

This policy explains what personal information GetClerk collects, why we collect it, who we share it with, and the rights you have over it — in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).

01Who we are

GetClerk is a WhatsApp-based admin assistant for South African tradespeople, operated by Afrimont Enterprises ("we", "us", "our"). Afrimont Enterprises is the responsible party for the personal information processed through GetClerk.

02What personal information we collect

We only collect what we need to run the service for you:

Information you give us

• Contact & profile details — your name, WhatsApp number, email address (if you provide one) and your trade or business details.
• Receipts, slips and invoices — the photos and documents you send us, and the information we read from them (vendor, dates, line items, amounts, VAT).
• Job & client information — job references, labour hours, and any client names or details you choose to add to a quote or invoice.
• Messages — the WhatsApp messages you exchange with GetClerk so we can respond and keep your records in order.
• Billing information — if you subscribe, payments are handled by our payment processor. We receive confirmation of payment but do not store your card details.

Information collected automatically

• Technical & usage data — basic logs needed to operate, secure and troubleshoot the service (for example timestamps and delivery status of messages).

03Why we use your information

We process your personal information to:

• Provide the service — read your receipts, draft invoices and quotes, and keep your records organised.
• Communicate with you over WhatsApp and respond to your requests.
• Take payment and manage your subscription.
• Keep the service secure, prevent abuse, and meet our legal and tax obligations.
• Improve GetClerk and, where you've agreed, tell you about relevant features.

We rely on the POPIA grounds of performing our contract with you, your consent (for example for the waitlist and marketing messages, which you can withdraw at any time), our legitimate interests in running and improving the service, and compliance with the law.

04Who we share it with

We do not sell your personal information. We share it only with trusted service providers ("operators") who help us run GetClerk, and only as far as they need it:

• Meta Platforms — WhatsApp is how GetClerk talks to you; your messages pass through the WhatsApp Cloud API.
• AI processing providers — to read and structure the receipts you send (turning a photo into line items and totals).
• Payment processor — to take subscription payments securely.
• Cloud hosting & email providers — to store your records securely and send you transactional emails.

These operators are bound to process your information only on our instructions and to keep it secure. We may also disclose information where the law requires it (for example to SARS or a competent authority).

05Cross-border processing

Some of our operators (such as WhatsApp and our AI providers) process information on servers outside South Africa. Where this happens, we take reasonable steps to ensure your information is protected by a comparable level of safeguards, as POPIA requires.

06How long we keep it

We keep your personal information for as long as you use GetClerk and for as long as we need it for the purposes above. After you stop using the service, we delete or anonymise your information within a reasonable period, except where we are required to keep certain records longer — for example, financial and tax records that the law (such as SARS rules) requires us to retain.

07How we protect your information

We use appropriate technical and organisational measures to keep your information safe, including encryption in transit, access controls, and limiting who can see your data. No system is perfectly secure, but we work to protect your information and to notify you and the Information Regulator if a breach affecting you ever occurs.

08Your rights

Under POPIA you have the right to:

• Access the personal information we hold about you.
• Correct or update information that is inaccurate or out of date.
• Delete your information (see below).
• Object to certain processing, and to withdraw consent for marketing at any time.
• Complain to the Information Regulator.

To exercise any of these rights, email us at [email protected]. We'll respond within a reasonable time and at no charge for reasonable requests.

09Deleting your data

10Children

GetClerk is built for businesses and is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we'll remove it.

11Changes to this policy

We may update this policy from time to time. When we make material changes, we'll update the date at the top and, where appropriate, let you know over WhatsApp or email. Continuing to use GetClerk after an update means you accept the revised policy.

12Contact & complaints

For any privacy question or request, contact our Information Officer at [email protected].

If you are not satisfied with how we've handled your information, you may lodge a complaint with the regulator: